Texas Transportation Code
§ 394.006 — COMPLAINTS; RECORDS
TN § 394.006Title 6. ROADWAYS · Part H. HIGHWAY BEAUTIFICATION · Ch. 394. REGULATION OF OUTDOOR SIGNS ON RURAL ROADS · Art. A. GENERAL PROVISIONS
Statute text
View on source(a)The commission by rule shall establish procedures for accepting and resolving written complaints related to signs under this chapter. The rules must include:
(1)a process to make information available describing the department's procedures for complaint investigation and resolution, including making information about the procedures available on the department's Internet website;
(2)a system to prioritize complaints so that the most serious complaints receive attention before less serious complaints; and
(3)a procedure for compiling and reporting detailed annual statistics about complaints.
(b)The department shall develop and provide a simple form for filing complaints with the department.
(c)The department shall provide to each person who files a written complaint with the department, and to each person who is the subject of a complaint, information about the department's policies and procedures relating to complaint investigation and resolution.
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Legislative history
Added by Acts 2011, 82nd Leg., R.S., Ch. 1345 (S.B. 1420), Sec. 47(a), eff. September 1, 2011.