California Public Utilities Code

§ 2889.5

PUC § 2889.5 Effective Jan 1, 2009Div. 1 · Part 2 · Ch. 10 · Art. 2

Statute text

(a)No telephone corporation, or any person, firm, or corporation representing a telephone corporation, shall make any change or authorize a different telephone corporation to make any change in the provider of any telephone service for which competition has been authorized of a telephone subscriber until all of the following steps have been completed:

(1)The telephone corporation, its representatives or agents shall thoroughly inform the subscriber of the nature and extent of the service being offered.

(2)The telephone corporation, its representatives or agents shall specifically establish whether the subscriber intends to make any change in his or her telephone service provider, and explain any charges associated with that change.

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Legislative history

Amended by Stats. 2008, Ch. 162, Sec. 1. Effective January 1, 2009.