California Insurance Code

§ 12921.3

INS § 12921.3 Effective Jan 1, 2006Div. 3 · Ch. 2 · Art. 1

Statute text

(a)The commissioner, in person or through employees of the department, shall receive complaints and inquiries, investigate complaints, prosecute insurers or production agencies when appropriate and according to guidelines determined pursuant to Section 12921.1, and respond to complaints and inquiries by members of the public concerning the handling of insurance claims, including, but not limited to, violations of Article 10 (commencing with Section 1861) of Chapter 9 of Part 2 of Division 1, by insurers or production agencies, or alleged misconduct by insurers or production agencies.

(b)The commissioner shall not decline to investigate complaints for any of the following reasons:

(1)The insured is represented by an attorney in a dispute with an insurer, or is in mediation or arbitration.

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Legislative history

Amended by Stats. 2005, Ch. 723, Sec. 9.5. Effective January 1, 2006.