California Insurance Code

§ 12921.1

INS § 12921.1 Effective Jan 1, 2017Div. 3 · Ch. 2 · Art. 1

Statute text

(a)The commissioner shall establish a program on or before July 1, 1991, to investigate complaints and respond to inquiries received pursuant to Section 12921.3, to comply with Section 12921.4, and, when warranted, to bring enforcement actions against insurers or production agencies, as those terms are defined in subdivision (a) of Section 1748.5. The program shall include, but not be limited to, the following:

(1)A toll-free telephone number published in telephone books throughout the state, dedicated to the handling of complaints and inquiries.

(2)Public service announcements to inform consumers of the toll-free telephone number and how to register a complaint or make an inquiry to the department.

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Legislative history

Amended by Stats. 2016, Ch. 304, Sec. 20. (AB 2884) Effective January 1, 2017.