California Health and Safety Code

§ 1368.015

HSC § 1368.015 Effective Jan 1, 2021Div. 2 · Ch. 2.2 · Art. 5

Statute text

(a)Effective July 1, 2003, every plan with an internet website shall provide an online form through its internet website that subscribers or enrollees can use to file with the plan a grievance, as described in Section 1368, online.

(b)The internet website shall have an easily accessible online grievance submission procedure that shall be accessible through a hyperlink on the internet website’s home page or member services portal clearly identified as “GRIEVANCE FORM.” All information submitted through this process shall be processed through a secure server.

(c)The online grievance submission process shall be approved by the Department of Managed Health Care and shall meet the following requirements:

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Legislative history

Amended by Stats. 2020, Ch. 370, Sec. 194. (SB 1371) Effective January 1, 2021.