California Health and Safety Code

§ 1368

HSC § 1368 Effective Jan 1, 2022Div. 2 · Ch. 2.2 · Art. 5

Statute text

(a)Every plan shall do all of the following:

(1)Establish and maintain a grievance system approved by the department under which enrollees may submit their grievances to the plan. Each system shall provide reasonable procedures in accordance with department regulations that shall ensure adequate consideration of enrollee grievances and rectification when appropriate.

(2)Inform its subscribers and enrollees upon enrollment in the plan and annually thereafter of the procedure for processing and resolving grievances. The information shall include the location and telephone number where grievances may be submitted.

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Legislative history

Amended by Stats. 2021, Ch. 615, Sec. 224. (AB 474) Effective January 1, 2022. Operative January 1, 2023, pursuant to Sec. 463 of Stats. 2021, Ch. 615.